In our inter-connected world, good communication and cooperation is key to working efficiently. Respectfully engaging with others can enhance or inhibit workflow and be the difference between the success or failure of a project or an entire organization. This course will prepare students for the collaborative situations inherent in every facet of business, whether working with colleagues, partners, vendors, or clients.
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Personal Development, Leader of Teams/Projects, Leader of Managers/Departments, Leader of Organizational Strategy
Managers and other professionals who want to gain the critical skills to successfully interact with or lead others through cooperative teamwork, as well as those desiring to improve their overall communication skills will benefit from this course.
People approach situations with their own set of experiences, priorities, and viewpoints. Conflict is inevitable. The ability to govern disputes and even avoid them altogether is vital. In this course, students will learn to recognize the warning signs that precede quarrels and how to mitigate their impact, as well as constructive ways to harness the differences between team members and shift them toward productive, positive outcomes.
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Personal Development, Leader of Teams/Projects, Leader of Managers/Departments
Professionals who manage teams and desire to understand what leads to conflict, help peacefully navigate team members through potentially antagonistic situations, encourage and empower others to disagree respectfully and productively, and effectively manage disputes between team members will benefit from this course.
Whether speaking publicly or to a specific audience, the ability to build, develop and deliver a purposeful presentation is key to being able to convey your message and achieve your desired results. In this course, students will learn strategies to master their speaking skills, confidently standing before a group and delivering their message.
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Personal Development, Leader of Teams/Projects, Leader of Managers/Departments
Anyone desiring to improve their ability to speak self-assuredly, in front of both internal and external groups will benefit from this course.
From informal memos to detailed reports, writing skills are essential for effectively communicating with colleagues and those outside of your organization. Subtle elements, such as the tone that you use, can have a significant impact on the way that your ideas are received and the persuasiveness of your arguments. In this course, you will learn the essential skills needed to organize your thoughts and select the best words and phrases to clearly convey them in writing.
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Personal Development, Leader of Teams/Projects, Leader of Managers/Departments
Professionals desiring to be able to communicate clearly and concisely in their writing will benefit from this course.
Ensuring that you are heard and understood is an essential skill, but it can easily come across as antagonistic and confrontational. Whether addressing behavioral issues or directing a meeting, it is important that you be properly self-confident and emphatic, while maintaining positive work relationships. In this course, students will discover the best techniques to be properly assertive, and what are the ideal approaches in differing situations.
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Personal Development, Leader of Teams/Projects, Leader of Managers/Department
Team leaders, managers, executives and other business professionals, as well as those who would benefit by being able to assert themselves more effectively in a professional environment will benefit from this course.
The success of leaders is rooted in the effectiveness of their teams, as well as savvy communication with colleagues. Guiding and empowering others and creating collaboration is essential. In this course, you will learn to build trust and commitment, motivating others through respectful and authentic interactions.
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Personal Development, Leader of Teams/Projects, Leader of Managers/Departments
Managers, directors, and other professionals responsible for planning and leading projects and programs will benefit from this course.
The modern business climate is more diverse than ever. Team members are bringing new experiences, expertise, and viewpoints to the workforce; and constant change is the new normal. An astute leader can take advantage of these skills and perspectives while maximizing productivity and fostering employee buy-in. In this course, you will learn how to capitalize on the strengths of your diverse team while directing and guiding them to even greater achievements.
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Personal Development, Leader of Teams/Projects, Leader of Managers/Departments
Team leaders, managers, executives and other business professionals who lead others will benefit from this course.
In today’s competitive marketplace, outstanding customer service is what sets you and your organization apart. It is what brings customers to you, persuades them to select your offering over others, and keeps them coming back. But how do you provide excellent customer service and stand out from the crowd? This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.
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Personal Development, Leader of Teams/Projects, Leader of Managers/Departments
Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course.
Negotiating is an art form. To get what you want, you need to be aware of the other side’s objectives, seeking a mutually beneficial result. You must be able to decide on a goal, plan carefully, and apply key skills and tools to reach a successful outcome. In this course, students will learn the essential strategies and techniques needed to guide negotiations from opening discussions through to a positive result. Students will leave with practical solutions to negotiating effectively.
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Personal Development, Leader of Teams/Projects, Leader of Managers/Departments
Professionals involved in internal and/or external negotiations will benefit from this course.